Our Process

A Hassle Free Process With Protos

At Protos we treat all of our customers as individuals. From the first contact we aim to find out as much as we can about your product from any existing packaging you’re currently using, whether hand-wrapping or using semi or fully-automatic packing equipment to what you are trying to achieve.

Having listened to your needs, we will be able to make some recommendations for you to consider together with an indication of prices.

Our Services

We have a large range of standard packaging products on the shelf, including single-wound and centre-folded reels to bags, sheets, and standard designs, that may provide you packaging immediately.

If it is a customised product you’re after, you’ve come to the right place as we are bespoke flexible packaging specialists. Whether bags, reels or sheets we will organise free of charge sample of the packaging we recommend so that you can try it for yourself.

While we can advise on the best film substrate for your product, only you have first-hand knowledge of your product and packing process. It is therefore essential that you satisfy yourself that your packaging works for you and your customers. In addition to free-of-charge trials, we are very happy to run small trial orders for more extensive testing of our packaging if you need it.

We can also customise all our products with a flexographic print. If you’re interested in branding your product we recommend that you check out our standard print designs first before committing to an investment in your own print design.

Delivery Without Delay

Once you’ve established the product you want Protos will always ask you when you need delivery. This is important for us to know so that we meet your expectations and plan our production accordingly.

Delivery lead times vary according to the product; despatch for a standard item can usually be made ex stock on the same day. Otherwise delivery lead times depend on the number or processes required to produce your product. For instance, plain single wound rolls are usually 2 weeks while a printed, multi-perforated bag may take 4-6 weeks.

Exact lead times fluctuate throughout the year but you can always expect to be kept fully informed if your requested date cannot be met when you place your order.

Let Our Warehouse Be Your Warehouse

We are also happy to discuss stockholding of printed products to allow our customers to benefit from economies of scale and longer print runs.

Why not take advantage of our call off facility? This is a hugely popular service that allows customers to have their bespoke products produced and stored at Protos for immediate delivery. An excellent way to combat the longer lead times these special makes may require.

Continued Care

Once you’ve received your delivery let us know if you’re not happy with any aspect of our service or product. We aim to please and want you to be happy with your purchase.

At Protos we aim to turn a customer’s disappointment into an opportunity to show you how much we do care about keeping our customers satisfied and we will do everything viably possible to remedy our mistake. Any customer complaint is brought to the personal attention of the Directors who ensure that our customers are compensated for poor service or quality and consequently improve out systems to prevent a re-occurrence.

More Help and Information

If you’d like to hear more about Protos and our work process why not get in touch? We can advise you on the best solutions for your product requirements and help you on your way to better packaging. Get in touch via telephone on 01453 511126 or send an email to sales@protospackaging.co.uk